MOST FREQUENTLY ASKED QUESTIONS
On this page we have collected all the questions and the answers that can be helpful to our guests.
Frequently asked questions for your stay in italy with best italian events
On this page we have collected all the questions and related answers that may be useful to our guests who have already booked one of our packages or to those who would like to learn more and would like to book one. If you don't find the topic you are interested in, please send us an email request to info@bestitalianevents.com, stating the event you are interested in and your contact information, and our customer service team will get back to you and one of our event specialists will be on hand to satisfy curiosity and answer your questions.
How can I book a Best Italian Events package?
You can book directly on our website or by sending an e-mail request to info@bestitalianevents.com, indicating the event you are interested in and your contact information, and you will be called back by our customer service department and one of our event specialists will design with you the best solution for your needs.
What a Best Italian Events package includes?
We select the best Italian events of international appeal and thanks to our network we have access to the best entrance tickets and selected seats for the biggest events on the bill: to these we combine a package of services that include accommodations in the best hotels near the event and vary in their composition according to the customer's needs, by price and services required and are divided into: Smart, Relax, Local
What is included in the Comfort package?
Like all our packages include tickets to the selected event and hotel accommodation, it is characterized by its walking distance from events and low cost.
What the Relax package includes?
As with all our packages, it includes tickets to the selected event and hotel accommodation, but it is a more nuanced and service-rich proposition that focuses on your well-being before and after the event you have decided to attend, away from the hustle and bustle!
What the Deluxe Package includes?
As all our packages include tickets to the selected event and hotel accommodation, If then your desire is to live like a real local: we have an original and dynamic solution that will make you feel not just any tourist, but a real guest! Close to the event venue, but treated like a true local with unique services and attention!
Do the packages include an insurance policy?
All our products, whether in individual or aggregated form in package tours, meet all legal and insurance requirements as indicated by current regulations. (Insert references Globe inside) and compulsory medical baggage insurance policy, included in the price.
The package I selected includes only a short stay, can I extend it as I wish?
Yes certainly. Send an e-mail request to info@bestitalianevents.com, stating the event you are interested in and your contact information, and you will be called back by our customer service department and one of our event specialists will provide you with all the information you need to extend your BIG stay.
Where can I get the paper tickets for my event?
You will find them waiting for you at the front desk of your Hotel.
Can I choose a place in a different event than the one offered in the package?
Yes of course, if available at frante of the surcharge required for the higher category ticket than your package you can supplement and exchange your seat for a better one. Contact us by e-mail at info@bestitalianevents.com, indicating the event you are interested in and include your contact information and you will be called back by our customer service department and one of our event specialists will provide you with all the information for the requested ticket change.
How can I cancel my package?
If you wish, you can take out a suitable policy to cover you from the risk of cancellation of your trip. The terms of cancellation and related penalties are as follows:
- From the date of booking until 46 days before the start of travel: face cost of any theater ticket or other performance included in the package + 25% of the remaining cost;
- From 45 to 31 days before the start of the trip: facial cost of any theater ticket or other performance included in the package + 50% of the remaining cost;
- From 30 to 15 days before the start of the trip: facial cost of any theater ticket or other performance included in the package + 75% of the remaining cost;
- From 14 days before the start of the trip: 100% of the full cost of the package (no refunds);
Are you looking for a great event that is not listed on our website calendar?
Send an e-mail request to info@bestitalianevents.com, indicating the event you are interested in and your contact information, and you will be called back by our customer service department and one of our event specialists will provide you with all the information for your event that is not on the schedule!
How can I make the payment?
Only credit card payments are accepted through the Stripe platform, through a secure line (SSL) protected procedure, and payments are possible with all credit cards accepted by the Stripe platform (Visa, Mastercard, Maestro, American Express, and others that may be indicated in the payment procedure).
We are a group of more than 10 people, can we have a dedicated rate?
Yes. Send an e-mail request to info@bestitalianevents.com, indicating the event you are interested in and your contact information, and you will be called back by our customer service department and one of our event specialists will provide you with all the information for your group at a price dedicated only to your group.
How is my personal data processed?
Personal data are processed in accordance with Law 196/2003 as amended on privacy.